General Cancellation Guidelines
Guests may cancel their reservations without penalty if done at least 48 hours before the scheduled check-in date. Please note that specific conditions may differ during:
- High-demand periods
- Special events or occasions
- Large group bookings
- Discounted or promotional offers
Cancellation Fees
Fees depend on the timing of the cancellation relative to the check-in date:
- Cancel more than 48 hours before arrival: Full refund
- Cancel between 24 and 48 hours before arrival: 50% charge of the first night’s stay
- Cancel less than 24 hours before arrival: 100% charge of the first night’s stay
- No-show (failure to arrive): Charge for the entire booked stay
Refund Details
Refunds, when applicable, are processed as follows:
- Credit card refunds typically take 5 to 10 business days to process
- Bank transfers may require 7 to 14 business days
- Refunds will be returned using the original payment method
Exceptions and Flexibility
In certain cases, more flexible cancellation terms may apply, including but not limited to:
- Verified medical emergencies
- Natural disasters or acts of nature
- Official travel restrictions or bans
- Disruptions affecting hotel operations
These policies apply to all reservations made through Nexalvo.